DeliveredHelp Center › Returns & the Cold Promise
Returns & the Cold Promise
Thawed, damaged, wrong — we make it right
What is your return policy?Frozen food can’t come back, so we don’t do returns — we make it right. If something is wrong with your box, tell us within 48 hours of delivery and…Returns & the Cold Promise · updated Sep 30, 2026My item arrived damaged or thawed. What should I do?Take a photo, then tap “Report a problem with my box” or contact us. That starts a Cold Promise claim; we reply within two hours during business…Returns & the Cold Promise · updated Sep 30, 2026What is your refund policy?DeliveredCold does not offer refunds for orders that are damaged beyond our control, such as carrier delay, or extreme temperatures outdoors or…Returns & the Cold Promise · updated Sep 1, 2026What is your return policy?We can't accept returns since our items are perishable, but we are committed to excellent customer service. Please email us at…Returns & the Cold Promise · updated Sep 1, 2026
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