How should I store what arrives?

Updated Sep 30, 2026

Everything goes straight into your freezer, at 0°F or below. If a box sits on the porch a few hours on a hot day it will still be frozen — the dry ice and liner are sized for that — but don’t leave it overnight.

Was this helpful?

Do you need more help?

Write to us and it lands with our support team as a case. During business hours (Mon–Fri 8 am–6 pm Central) we answer within two hours; outside them, the next business day.