DeliveredHelp Center › Shipping & Tracking
Shipping & Tracking
Ship days, arrival, dry ice, tracking
How is my food packed and shipped?At DeliveredCold, each package is meticulously curated, packed, and shipped with precision to cater to the specific requirements of each item. This…Shipping & Tracking · updated Oct 1, 2026How should I store what arrives?Everything goes straight into your freezer, at 0°F or below. If a box sits on the porch a few hours on a hot day it will still be frozen — the dry…Shipping & Tracking · updated Sep 30, 2026What do I do with the dry ice?Don’t touch it with bare hands. Leave any remaining piece in the open box somewhere ventilated (a garage or porch) and it evaporates in a few hours.…Shipping & Tracking · updated Sep 30, 2026Where are the products stored before they ship?In a Frozen Logistics facility — our own cold storage. Every seller’s product is received, held and packed by our team — nothing ships from a third…Shipping & Tracking · updated Sep 30, 2026How long will it take to receive my order?Boxes ship Monday to Wednesday and arrive in 1–3 days depending on where you are — one day inside Texas. We never ship to arrive on a weekend. Your…Shipping & Tracking · updated Sep 30, 2026How do I track my package?Under Your account › Orders & tracking, or the link in your shipping text. You get a text when it’s on the truck and when it…Shipping & Tracking · updated Sep 30, 2026Can I change or cancel my order?Until it’s packed — usually the morning of your ship day. Tap the order under Orders & tracking, or ask us…Shipping & Tracking · updated Sep 30, 2026Do you ship internationally?Not yet. We ship to the lower 48…Shipping & Tracking · updated Sep 30, 2026There was an issue with my order — delayed, lost, incorrect. What do I do?Tap “Report a problem with my box” on the tracking page, or contact us. Photos help. If anything arrives thawed, the Cold Promise covers it: we…Shipping & Tracking · updated Sep 30, 2026How soon can I expect my delicious food to arrive?We're eager to get your Delivered Cold goodies to you as quickly as possible! Below is an image showing our standard delivery timeframes based on…Shipping & Tracking · updated Sep 1, 2026How do I update my estimated delivery date?Please be aware that delivery dates are estimates as we currently do not support delivery on specific dates. However, you can email support at…Shipping & Tracking · updated Sep 1, 2026Can I ship to a PO Box or APO/Military location?Unfortunately, we currently cannot deliver to P.O. Boxes, APO boxes, Amazon Hubs, or Lockers due to our products' perishable nature. DeliveredCold is…Shipping & Tracking · updated Sep 1, 2026What are Delivered Cold shipping policies?Carrier Delay: At DeliveredCold, we take immense pride in our products and make every effort to ensure they reach you in optimal condition on your…Shipping & Tracking · updated Sep 1, 2026I encountered an issue with my order (delayed/lost, incorrect, damaged, etc.), what should I do?If you have any concerns regarding your order, whether it's a delay, loss, damaged, or an incorrect item, please don't hesitate to contact our…Shipping & Tracking · updated Sep 1, 2026My order arrived thawed or warmer than expectedWe take great pride at DeliveredCold and our partner shops in ensuring that your order is meticulously packaged and shipped promptly. Our goal is to…Shipping & Tracking · updated Sep 1, 2026What is your shipping origin, and are there any states you do not ship to?Our shipping operations commence from our facility in Central Texas, ensuring reliable service. We extend our shipping services to the contiguous…Shipping & Tracking · updated Sep 1, 2026
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Write to us and it lands with our support team as a case. During business hours (Mon–Fri 8 am–6 pm Central) we answer within two hours; outside them, the next business day.