My order arrived thawed or warmer than expected

We take great pride at DeliveredCold and our partner shops in ensuring that your order is meticulously packaged and shipped promptly. Our goal is to ensure it reaches your doorstep in excellent condition and is safe for consumption. To achieve this, we regularly conduct test shipments and adjust shipping speeds or packaging based on the season, especially when dealing with the shipment of fresh and frozen foods. However, it's important to note that, at times, packages may be affected by conditions beyond our control, such as extreme seasonal temperatures.

For our frozen products, it is normal for them to partially or fully thaw in transit, as outlined on their respective product pages.

If you have any concerns about the condition of your order or if you believe it is not safe to consume, please send photos of your package to our Customer Support team at [email protected] within 7 days of delivery. While temperature cannot be accurately displayed through a photo, examining the contents of the package will help us determine the cause of any damage to your order. It's important to note that DeliveredCold is not responsible for orders damaged due to extreme seasonal temperatures. However, we handle each inquiry on a case-by-case basis and are more than happy to assist you.

Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch.